Returns & Exchanges Policy
Please carefully review our Return & Exchange policies:
Return Policy. Cranley Scholastics will only accept returns on products that are identified on the Product information page as eligible for return or as provided in the Damaged Products section below. Once Cranley Scholastics confirms that your Product was returned in accordance with these policies, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credits may only be used for future purchase of Products on the Web site.
Exchanges. We do not accept any Product exchanges.
Damaged Products. If the Product arrives damaged (“Damaged Product”), Cranley Scholastics will accept returns for a full refund only in accordance with the Return Procedures below. Once Cranley Scholastics confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures All returns must be made within 14 days after the Product shipment date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service at firstname.lastname@example.org. You are solely responsible for the cost of shipping the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.